WHAT IS A BUSINESS RELATIONSHIP MANAGER?
A Business Relationship Manager (BRM) is a role that serves as the strategic interface between a Provider (eg. IT function) and one or more Business Partners to stimulate, reveal and shape business demand for the Provider’s products and services and ensure that the potential business value from those products and services is captured, realised, optimised and recognised.
An effective Business Relationship Manager contributes to the business leadership team by actively engaging with the business to discuss strategic direction and works to identify ways for the provider to support and advance the business' objectives. In addition, the relationship manager helps translate the demand into supply by partnering with appropriate supply resources to create project and program charters; programs managing business process change; ensuring training needs are fully met; and monitoring provider Business Partner satisfaction and facilitate continuous process improvement in the improvement of the Provider Business Partner experience.
Source:BRM Institute, wiki
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