Scott McRae
MANAGING ASSOCIATE
IN BRIEF
TITLE: Managing Associate
SPECIALIST AREA: Business Relationship Management, Service Delivery
Skills: Leadership; IT service turnaround; Performance Management; Demand Management
Qualifications:Scott has a B.Sc (2:1) in Computing Science from The University of Glasgow. His professional qualifications include PRINCE 2 Practitioner, Managing Successful Programmes Practitioner, ITIL v3, and BRM Practitioner.
Turnaround of service delivery for 2300 EMEA branch sites for global car rental brand
Service Delivery
Led Business Relationship Management for FTSE 50 Company
Leadership
Grew demand for IT services capability with FTSE 100 mobile provider by 50%
Demand Shaping
IN SUMMARY
Scott is an expert Business Relationship Manager with notable success in turning around key business partner relationships and underperforming service delivery organisations. Scott is strong in shaping and growing demand for service capabilities that deliver high business value
BUSINESS RELATIONSHIP MANAGEMENT
SERVICE TURNAROUND LEADERSHIP
DEMAND SHAPING
STRATEGIC RELATIONSHIP BUILDING