Scott McRae

MANAGING ASSOCIATE

IN BRIEF

TITLE: Managing Associate

SPECIALIST AREA: Business Relationship Management, Service Delivery

Skills: Leadership; IT service turnaround; Performance Management; Demand Management

Qualifications:Scott has a B.Sc (2:1) in Computing Science from The University of Glasgow. His professional qualifications include PRINCE 2 Practitioner, Managing Successful Programmes Practitioner, ITIL v3, and BRM Practitioner.

Turnaround of service delivery for 2300 EMEA branch sites for global car rental brand

Service Delivery

Led Business Relationship Management for FTSE 50 Company

Leadership

Grew demand for IT services capability with FTSE 100 mobile provider by 50%

Demand Shaping

Scott is an expert Business Relationship Manager with notable success in turning around key business partner relationships and underperforming service delivery organisations. Scott is strong in shaping and growing demand for service capabilities that deliver high business value

BUSINESS RELATIONSHIP MANAGEMENT

SERVICE TURNAROUND LEADERSHIP

DEMAND SHAPING

STRATEGIC RELATIONSHIP BUILDING

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