Lack of Alignment
Weak collaboration between business and IT partner lowers business productivity and reduces business agility in seizing new market opportunities
(PWC 2013 Global Digital IQ Survey)
Baxter Thompson Associates increases strategy alignment through enabling a Business Relationship Management (BRM) competency. We do so by applying the Reconnaissance for IT framework and diagnostic to assess the Strengths, Weaknesses, Opportunities and Threats of the organisation.
This provides different courses of action depending on the level of change required, investment available and engagement from the rest of the business. Finally, a roadmap and change management plan can be extablished to ensure successful delivery of the role.
Where are you on the BRM Journey?
Check the timeline below to identify the different stages where we can help take you forward.
Business partners are complaining. The IT service provider is accused of being reactive, too slow and/or too late. How do you respond?
Business and IT partners distrust each other. Furthermore, IT has no idea of long term plans and requirements come out of the blue.
How will you deliver the service?
Both Business and IT partners have formalised their processes. However, there have been hindrances along the way and the value derived could be superior. How will you enable the strategy?
Both Business and IT Partners recognise the need to work together and understand how to increase business value. How can the relationship be improved?
Joint collaboration and involvement; not just on technology, but also people and process impacts. Common goals, risks and benefits.
We are a niche advisory, training, coaching and recruitment service that provides an integrated service to improve your strategic partnering. The core value is in its unique approach: Focusing solely on the Business Relationship Management competency.
We are the first solution partner in this domain and therefore practice what we preach: strategic thinking and innovation. In addition, we provide our services on the basis of making the client self sufficient with permanent solutions. Best of all, we charge remarkably reasonable and affordable rates for our help and services.
ACHIEVING COMPETITIVE ADVANTAGE
Recent PWC research identified that executives reporting strong collaboration with their IT partners also cite top quartile growth in revenues, profit and customer satisfaction*.
Making sure that the IT department can focus on the long term means that the IT leadership can be assured of longer tenure in role.
Business partners will be able to turn to IT as trusted advisors who can advise on the long term impacts of market forces. Simultaneously, IT can also assess the opportunities and threats of new and existing technologies.
*PWC 2013 Global Digital IQ Survey
OUR HISTORY OF SUCCESS
Baxter Thompson has helped improve the capabilities, profits and overall success of numerous IT organisations before. We've achieved this while focusing on strategy, innovation, portofolio management and value realisation; with the premise built on the bedrock of relationship management.
Our notable fulfillments to previous clients includes clarity of plans and increased trust. The end results brought about greater influence on the decision making processes. In addition, we have developed long range plans on how to develop the BRM competency and deliver according to those plans.
Delivery of the course was excellent with the right balance of theory and practice, engaging conversations and real life examples. Jon understands complexities and challenges of the role and delivers meaningful examples and techniques as a response. Excellent training - I would highly recommend to both aspiring and established BRMs.
Agnieszka Jankowska, Faculty Relationship Manager, Queen Mary, University of London
From awareness to engagement, there has been a fundamental shift in thinking based on Baxter Thompson's BRM experience – a great step forward for us!
Rob Duncan, CISO Euronext Ltd
The Baxter Thompson Associates led BRMP course I had was a great experience for me. I have +20 years of IT experience myself and still gained a lot of knowledge after completing this course. A special thank you to the trainer (Jon) for doing such a great job in training me and giving me valuable information. I now feel more confident when approaching my business partners and continue to create value for them.
Johan Branders, IT Director EMEA , VF Europe
Baxter Thompson Associates really helped the team understand the role of Business Relationship Management and what it means to be a Strategic IT Partner to the business. Fantastic insight from obvious years of experience in the role. Used the many company examples from our discussion to help understand and gave us real confidence in applying the many tools and techniques in a practical way.
Tom Rees, Head of Business Solutions , Barnardos
We got fantastic clarity on our future direction and understood how projects delivered against our objectives
Tony Lewis, Head of Member Marketing
I wanted to let you know that the course has been really useful for me personally and for the rest of the team. We also refer to it a lot for the methodology and learnings in discussions
Ole Kjelsaas, IT Business Relationship Director, Ramboll
OUR INDUSTRY EXPERIENCE
Learn more about IT Business Partnering
Your JourneyUnderstand the different stages of the 'BRM Journey' and decide where your organisation might be on the way to developing an effective Business Relationship Management capability. Where are you on the BRM Journey?>
Reconnaissance for IT
Reconnaissance for IT is our unique, tactical framework and describes how we work. Learn more about our approach and how we use Reconnaissance for IT to diagnose exactly what is required to help move you along the BRM Journey >
How could effective Business Relationship Management save you money, increase the value of your business opportunities and reduce your exposure to risk?