BRM Competency

In the Relationship Maturity Journey we identified a series of ever increasing challenging attributes to attain the goal of Strategic IT Partner. These attributes drive the definition of skills, traits and behaviours of people in order for an IT Department to have an effective Business Relationship Management competency. So what are these competencies and how do we define them?


The 5 Competencies

Strategy Management

The vision of digital / IT in the business, the long term plans that support it and the skills to identify the opportunity and threats.

Organisation Change

The ability to identify required changes to technology, people and processes and prepare the organisation for the transition.

Relationship Management

Identifying key stakeholders, establishing strong working relationships and working to a plan.

Value Management

Closing the gap between the business outcomes and the technology enablers.

Portfolio Management

Defining the portfolio of initiatives and making effective decisions to reflect the strategy .


The Personal Traits

Strategy Management

  • Future focused, outward looking
  • Trend assessor
  • Enquiry - challenge assumptions and beliefs
  • Creative
  • Abstract thinker
  • Entrepreneur

Organisation Change

  • Big picture
  • People oriented
  • Leader
  • Empathetic

Relationship Management

  • Diplomatic
  • Open minded
  • Personable & friendly
  • Has impact and influence
  • Assertive – holds stakeholders to account

Value Management

  • Completer - finisher
  • Impartial and fact based
  • Enquiry: challenge outcomes and method
  • Focused on the corporate agenda
  • “Optimiser”
  • Systems thinker

Portfolio Management

  • Detail & process oriented
  • Analytical thinker
  • Decisive
  • Judgement and awareness for level of granularity required

The Skills

Strategy Management

  • Market research
  • Leading prototyping activities
  • Capability heat mapping and planning
  • Strategy definition and communication

Organisation Change

  • Change enablement
  • Assessing change impact
  • Project scoping
  • Programme scoping
  • Recruitment
  • Decommissioning

Relationship Management

  • Stakeholder mapping
  • Network building
  • Basic influencing skills
  • Emotional intelligence
  • Formal communications
  • Expectation management

Value Management

  • Apply business case best practice
  • Feasibility study
  • KPI definition
  • Value forecasting and planning
  • Value measurement
  • Basic Continuous Improvement

Portfolio Management

  • Demand and capacity management
  • Governance management
  • Portfolio management
  • Finance analysis
  • Supplier enrollment


Baxter Thompson Associates can help you improve these in-house competencies by profiling the skills and behaviours across the department. We can then provide the necessary, pre-requisite training that will help the BRM deliver these capabilities across your organisation in a consistent manner.

Book an appointment below and talk to us!

What questions do you have about BRM Competencies?

How can we help provide insight on your particular challenges?


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