Managing Expectations

Strategic IT Partner* Forum November

Expectations, both implicit and explicit form part of the “customer journey” with our business peers. Perception, the way we feel the service has been delivered,  can often have more of an impact on our relationship rather than the actual outcome itself. Jon will guide participants through the use of a template that helps set and manage expectations both on what work we do and HOW we work together on an ongoing basis. The session will cover a brief overview of the template followed by an interactive workshop.

Jon Baxter

Jon has been leading change in the UK for strategic partnering for the past 4 years since recognising the gap of where most organisations currently work at and where they want to be. Since then he leads the Strategic IT Partner Forum and created the proprietary Reconnaissance for IT Framework®. 

This framework helps break down silos, create clarity on strategy, drive increased return on investment, improve decision making and significantly increase chances of transformation success. Jon continues to write about and research these areas. He has a top tier global corporate client list who subscribes to his coaching and workshops - recognised for their integrated, practical and implementable approach. 

An ex-Deloitte consultant with an MBA from Cranfield, clients appreciate Jon's candour in bringing to life his experiences of working as a leader and manager in sometimes very challenging corporate roles that help audiences reflect on how they work and what they could do differently in order to step-change the performance of their organisation.

Jon is fluent in French, married to an Italian and whenever he is not building the business is a keen yachtsman, property developer and amateur investor. Jon innovates continuously and is an early adopter of Bitcoin. He keeps track of the Insurtech and Fintech industry. 

Practical Info

22/11/2018 14:00
49 minutes 12 seconds
Masterclass - Longford Annexe