Managing Expectations

Strategic IT Partner* Forum November

Expectations, both implicit and explicit form part of the “customer journey” with our business peers. Perception, the way we feel the service has been delivered,  can often have more of an impact on our relationship rather than the actual outcome itself. Jon will guide participants through the use of a template that helps set and manage expectations both on what work we do and HOW we work together on an ongoing basis. The session will cover a brief overview of the template followed by an interactive workshop.

Jon Baxter

Something slightly different from the normal bio - 3 big ideas:

1) In order to stay in business, our organisations need help thinking more strategically.

2) In order to add most value we need to specialise in one industry and one technology to understand the opportunities and threats that technology can have in a business.

3) Strategic IT Partners can be the agents of (disruptive, revolutionary) technology change in an organisation. Willing to share with you on how this can be acheived through thought leadership and discussion at the forum.

Apart from this, I'm a keen yachtsman, I trained as an engineer, I spent over 5 years in France, and I'm married to an Italian. No pets, no kids (current status). Baxter Thompson Associates is my second business venture (3 years +) and I think Brompton bikes are cool.

Practical Info

Date
22/11/2018 14:00
Duration
49 minutes 12 seconds
Location
Masterclass - Longford Annexe