Diagnostic and

Change Management

We use our unique, diagnostic framework "Reconnaissance for IT" as a 'baseline'  to help our clients understand the opportunity and how a Business Relationship Management competency can add value. In addition, we scope a long term roadmap on enablement and identifying the interventions necessary to ensure success . In executing our services, we remain true to Our Values.

Avoid "Man in the Middle"

Implementing a BRM Competency is susceptible to various risks. Often, the role of BRM is poorly defined and/or does not have the strategic mandate. Moreover, sometimes the remit only extends as far as the customer request allows; bringing it into conflict with a divergent IT approach. As a consequence, the role can quickly become a "man in the middle" situation that causes stress and additional bureaucracy without adding any value.

A Full Understanding of The Situation

Correct diagnosis of problems which need solving are essential before any solutions are considered. A full understanding of the company's needs, existing capabilities and future of the business direction are required. This is done in order to assess the value that BRM can bring to an organisation. The indicated analysis is embodied into the Diagnostic and framework we call "Reconnaissance for IT".

A Unique Integrated Solution

Compared to other consulting organisations, we do not simply supply you with a report. Instead, as part of a series of interventions in deployment, we provide our expertise to partner in implementations and administer the training and recruitment necessary. Doing a diagnostic on BRM, before providing any training and recruitment solution, places Baxter Thompson Associates ahead of all other generic recruiter and training providers. Our strategic focus is BRM which ensures our proficiency and know-how..

Acheive Strategic IT Partner Status

Given the risks of deployment, as well as the reputation and investments at stake, allows the following: One, conduct an upfront diagnostic which validates the assumptions; second, set expectations with major stakeholders. It also de-risks future deployment quite significantly. In short, it sets up the BRM's role for success equaling Strategic IT Partner.

We Have Done it Before

Baxter Thompson has been providing the insight for numerous companies for years. We know the common pitfalls and the skills required to fulfill the strategic mandate. Consequently, we know how to blend in the competency into the existing organisation's structure for the minimum amount of disruption.


Reconnaissance for IT

PHASE 1

INITIAL CONSULTATION & PROPOSAL

We first propose a free, face-to-face meeting to better understand your requirements and to formulate an initial Project Brief. We aim to create clarity by asking the right questions [see below]. Please Contact Us Now if you'd like to arrange an initial consultation.

DEFINING THE BRM ROLE Learn more about IT Business Relationships and what it could mean for your business.

YOUR JOURNEY Find out where you are on the BRM Journey.

PHASE 2

DIAGNOSTIC & RECOMMENDATIONS

The next step is an assessment of capability, senior manager interviews, best practice review, gap analysis and agreement on the best approach suited to adding value. This can be provided on a fixed price contract and the cost will depend on the size and complexity of the project.

Reconnaissance for IT  is the unique framework we use to enable our diagnostic process; identifying best blend of the hard and soft skills needed for each specific client's situation.

PHASE 3

CHANGE MANAGEMENT

Change Management through the provision of some or all of the following:

INTERIM BRM and defining the strategy.

RECRUITING A BRM and delivering the programme benefits.

TRAINING THE ROLE training and coaching to deliver a tailored blend of the Management Skills and the Influencing Skills as identified by Reconnaissance for IT in Phase 2.

We've mapped out the different milestones on the road to BRM implementation see BRM Roadmap.

Where Reconnaissance for IT fits into your BRM journey

Phase 1
INITIAL CONSULTATION

Face-to-face meetings to better understand your requirements and where you are on the 'BRM Journey'.

Phase 2
RECONNAISSANCE FOR IT

Diagnostic & Recommendations phase, identify the best blend of the hard and soft skills to apply to the client situation.

Phase 3
CHANGE MANAGEMENT

Phased Delivery Programme through provision of resources; training and coaching to deliver a tailored blend of the hard and soft skills needed.

Increase the Possibility of Success With
Reconnaissance for IT

By following our Reconnaissance for IT framework, we can help you reduce the risks and lower the costs that are traditionally associated with investment in both information systems and staff.  This is done by specifically identifying strengths and weaknesses within your IT function and your organisation as a whole. Executing this can significantly improve strategic alignment and enhance communication between different business functions.

By performing the Reconnaissance for IT diagnostic first, it greatly increases the success of enabling the BRM competency in the organisation. Given a multitude of factors, the role of BRM is subject to a huge amount of threats and opportunities. Assessing these upfront, identifies a much more nuanced approach to deployment and the type of solution required.


PHASE 1: INITIAL CONSULTATION

AND PROPOSAL

To help formulate an initial project brief, Baxter Thompson Associates aim to better understand your requirements by asking the right questions.

TAKE THE SURVEY


Participate in the first UK-wide IT Business Partner Survey. Recieve a benchmarking report. Eligible entries for a prize draw of 1st prize £200. Terms and conditions apply.

Contact us now to arrange a meeting.

These questions and a face to face meeting will help us to assess how to deploy the diagnostic in your organisation. This will ensure you obtain increased competitive advantages and value from your IT function.


PHASE 2: DIAGNOSTIC AND RECOMMENDATIONS

Following the framework, a consultant reviews the main dimensions through a series of workshops, 1:1 interviews and providing a series of self assessments:

  • Assessments are based on quick questionnaires.
  • Interviews follow a standard format to allow consistency.
  • The results are collated into a standard reporting template.
  • The data and analysis allows comparison over a period of time to monitor improvement and benchmark against other organisations.
  • Workshops gather sufficient information to enable an informed insight - not to "boil the ocean".
  • Interviews with business partners and other CXO's start the strategic conversation.


EXAMPLE ANALYSIS

FRAMEWORK

Copyright Baxter Thompson Associates. All rights reserved

Example Analysis -
BRM CAPABILITY

The above spider chart is an example of how our analysis identifies where various capabilities – and different levels of ability – exist across an organisation. It shows the gap that is necessary to be filled to support and deliver a business relationship management capability.

Any strengths and weaknesses in capability become obvious when the business and candidate profiles are matched against each other (as above). These gaps can be filled by improving the organisation of the IT service itself, or these strengths can be nurtured by training and coaching the Business Relationship Manager role. Reconnaissance for IT can help inform these profiles and Baxter Thompson Associates use the results to make recommendations for a phased delivery programme.

The analysis and recommendations will provide scenarios that help decide what long term roadmap is best suited to your organisation to ensure you get increased competitive advantage and increased value from your IT function.

Find out more about Reconnaisance for IT Framework

Business Demand Maturity

Organisational Stress

Corporate and Department Strategy


PHASE 3: CHANGE MANAGEMENT

Option 1

EMPLOY INTERIM BRM

Here is where one of our associates can act as your Interim Business Relationship Manager. This would aim to improve the level of partner relationship maturity in your organisation and to begin delivering the expected outcomes. Read more in Interim BRM.

Option 2

RECRUITING A BRM

When a suitable candidate is not already working for your organisation, we can help recruit a BRM externally. We know from experience that many recruitment agencies do not understand the role of a 'business relationship manager'. By understanding the competencies required, the personal attributes and the relationship skills that are essential for the BRM role, we aim to save your organisation time and money. Learn how we do this in Recruiting a  BRM.

Option 3

TRAINING THE ROLE

Where we train the Management Skills and coach the Influencing Skills. Skills that will be needed, either by an existing manager or an incoming candidate, to become an effective business relationship manager. Find out about our   Training the Role campaign.

EXAMPLE ENABLEMENT PROGRAMME

STEP 1

DEFINE

Define the business and IT Strategy

STEP 2

CREATE

Create an outline portfolio and capability roadmap

STEP 3

ESTABLISH

Establish the governance between IT and the business partners to enable efficient decision making

STEP 4

IDENTIFY

Identify the capacity and resource plans

STEP 5

PROCEED

Continue detailed analysis of projects and / or programme. Agree proposed plans, resourcing and priorities

STEP 6

LAUNCH

Programme begins. Resource allocation and handover to internal manager

EXAMPLE BUSINESS AS USUAL

STEP 1

TRACK

Track the benefits risks and outcomes – against delivery of the programme and strategy

STEP 2

COMMUNICATE

Communicate successes and escalate discrepancies between deliverables and the desired outcome

STEP 3

MONITOR

Monitor external trends from our business and IT perspective

STEP 4

REVIEW

Review the impact of changes in requirements.

Re-evaluate the portfolio

Review services and performance metrics

Suggest improvements

STEP 5

VALIDATE

Validate the service provided by IT regarding the business partner requirements

STEP 6

ASSESS

Assess the benefits of delivering the programme. At a debrief, discuss with all stakeholders what could be adopted at the start-up phase of another project

Types of Intervention

1. ONE-TO-ONE COACHING

2. GROUP WORKSHOPS

3. BUSINESS PARTNER MEETINGS

4. TRAINING CLASSES

5. INTERVIEWS

HOW
By implementing the people, process and tools of the BRM capability.

WHAT
Training, recruiting and coaching the hard and soft skills.

If you like the sound of our approach to profiling and would like to set up an initial consultation, we'd love to talk to you.


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