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News, Insights, editorial and comments on hot topics relating to Strategic Partnering

Learning To Drive

Breaking The Cycle of Negative Feedback

Baxter Thompson Ltd, Jon Baxter
September 2017

Our surveys suggest Value Management is the third biggest challenge IT Business Partners face. Given where we currently are as an industry it is also a fundamental enabler on gaining credibility with our peers. I argue that a lack of Value Management (and as part of that Continuous Improvement) in an organisation is the root cause to why IT departments find it so difficult to get beyond what I call a “Service Partner” level. That is where an IT department…

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IT as a Business Partner

The Challenges and Overcoming Them

Baxter Thompson Ltd, Jon Baxter
April 2017

Baxter Thompson Associates (BTA) in conjunction with the British Computer Society Elite Forum (BCS) held a debate on the 21st September 2016 “IT as a Business Partner. Jacqui Hogan, Bill Limond and Jon Baxter and 20 executives looked at some of the challenges facing the Chief Information Officer (CIO) in becoming a Partner with the rest of the organisation and some of the solutions that could help the CIO overcome those challenges. BTA has produced a report on the outcome…

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Opportunities in IT Capability

Results and findings from our 2016 IT Business Partner Survey

Baxter Thompson Ltd, Jon Baxter
February 2017

Our UK IT Business Partner Survey has highlighted a weak area in IT Capability – Ensure Benefits Delivery. The term Ensure Benefits Delivery is taken from the COBIT 5 capability model that we use in our diagnostic.. After surveying 63 IT Business Partners on ten capabilities that are most heavily impacted by the role of IT Business Partner, we found that there was some variance on how each of the IT capabilities were effective in organisations. Strengths in IT Capability…

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What is Shadow IT?

How does Shadow IT impact on Organisational Efficiency?

Baxter Thompson Ltd, Jon Baxter
January 2017

The rise of SaaS (Software as a service) applications over the last few years has opened up opportunities, and created challenges for anyone in the business of managing organisations of all sizes. While SaaS has enabled smaller businesses to scale up quickly and cheaply, widespread use of SaaS within larger organisations can create headaches for IT departments, and senior managers trying to get their individual teams as effective as possible on their allocated budgets. Where IT management has not been…

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Managing Difficult People

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
October 2016

This post is an aide-memoire for Business Relationship Managers to help identify the key styles of engagement with Business stakeholders . It is last in a series of posts on how to influence others. In our last post we explored the various styles of engagement used in negotiations and sales interactions, and how we can recognize and utilize those to our advantage. Let's now move on to a topic that we will all inevitably encounter: managing challenging people. The key…

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The [email protected] Business Simulation Game

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
October 2016

This article is the second part of two that discusses the outcomes of the BRMIConnect,written by Paul Wilkinson, owner and director of Gamingworks, a Baxter Thompson Partner who licences the "Grab-a-Pizza" Business / IT simulation. ‘This was incredible….’, ‘I am so pleased I attended this session…..’ , ‘ I have to do this exercise with our key stakeholders….’, ‘….this clearly shows we have a long, hard, rocky road ahead of us if we want to be seen as a strategic…

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Taking Business Partnering to The Next Level

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
October 2016

The BRMIConnect conference in Amsterdam was the 4th and final international BRM conference in 2016. This article is the first part of two that discusses the outcomes of the BRMIConnect,written by Paul Wilkinson, owner and director of Gamingworks, a Baxter Thompson Partner who licences the "Grab-a-Pizza" Business / IT simulation. The conference kicked-off, in my mind, with a refreshing approach of actually asking the audience what they wanted to learn in the conference so that the speakers could align their…

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Adopting Different Styles of Engagement

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
October 2016

This post is an aide-memoire for Business Relationship Managers to help identify the key styles of engagement with Business stakeholders . It is part of a series of posts on how to influence others. In our last post we discussed negotation techniques and how to utilize them, let’s further hone our skills by exploring and adopting different styles of engagement. It's important to recognize and master the different styles of engaging in order to achieve our ultimate goal of influencing…

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Negotiation Skills

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
September 2016

This post is an aide-memoire for Business Relationship Managers to help identify the key elements in negotiation with Business stakeholders . It is part of a series of posts on how to influence others. There are four considerations when negotiating: People Maintaining the relationship and the dialogue is the first priority. This means making allowances for emotions (both yours and theirs) mis-perceptions, mis-communication, and different methods of expression. Discuss the other parties values and perceptions. Acknowledge their concerns, agenda, wants…

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The Vocabulary of IT Business Partnering

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
September 2016   1 comment

I come away from reading various consulting surveys that one of the key messages is that: IT stakeholders should partner strategically with Business stakeholders more. This is an easy itch to scratch and something that I have responded to my company's offer of services. However this thinking panders to stereotype roles and ways of (not) engaging. Is the paradigm so simple? Business stakeholders accuse IT stakeholders of not engaging, or the efforts to engage are not credible. IT stakeholders have…

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